FAQ

General Questions About Our Service & Orders

Q1: What is your MOQ for visual timers and kitchen timers?

A: We offer tiered MOQ to support new sellers and small brands. Ready stock items start from 50 pcs. Custom logo / private label orders start from 300 pcs. For custom mold, special color or customized sound settings, the MOQ will be 800–1000 pcs.

Q2: Can you provide neutral packaging without factory logo?

A: Yes. Neutral blank boxes are available. There will be no factory branding, no “WHOLESALE” or any other pre-printed text on inner packaging. It is ready for you to stick your own label.

Q3: Can you do OEM / private label with my own logo?

A: Sure. We support laser printing, silk printing and sticker logo on timers and boxes. You just need to send us your logo file in AI / PDF format.

Q4: What certifications can you provide for timers?

A: We can provide CE, RoHS and FCC test reports for our visual timers, kitchen timers and cube timers. These documents work for USA, EU and Australia customs clearance.

Q5: How much is the sample cost and how long for sample delivery?

A: Sample cost depends on the timer model. Sample freight is collected by Express. Stock samples can be sent out within 2–3 working days after payment. Custom pre-production samples take 7–10 working days.

Q6: What is your mass production lead time?

A: For stock items: 3–5 working days. For OEM private label orders: 15–30 working days, based on order quantity and production schedule.

Q7: Will you protect my trademark and custom design?

A: Yes. We respect customers’ intellectual property. We will not sell your exclusive custom design, artwork or mold to other buyers. We can sign an NDA if needed.

Q8: Can you do pre-shipment inspection before delivery?

A: Pre-shipment inspection is available. We can check appearance, function, packaging and quantity for you before shipment. 

Q9: What payment terms do you accept?

A: We accept T/T bank transfer. Normally 30% deposit before production, 70% balance before shipment. We can discuss terms for long-term big clients.

Q10: What shipping options are available?

A: We support Express for small orders, sea freight for bulk orders. We can quote shipping cost together with product price upon request.

Q11: Can you develop a new custom timer model for me?

A: Yes. Our R&D team supports ODM new mold development. You can share your idea, drawing or prototype. We will evaluate tooling cost, development cycle and MOQ for you.

Q12: What should I do if I receive defective products?

A: We offer two solutions for defective goods: refund, or free replenishment with your next order. We will prepare official documents to record the defect rate and process the settlement properly. Please rest assured.

Q13: Can I get a cheaper shipping option?

A: The freight shown on checkout is for fast express. Contact us before placing your order, we can offer economy shipping solutions to cut your logistics cost.

Still have other questions?
Please send us an inquiry, and we will reply to you within 24 hours.
business@liorque.com