Shipping policy

LIORQUE Shipping Policy

At LIORQUE, we strive to deliver premium home lighting products to global customers with a hassle-free shopping experience. This Shipping Policy clarifies our worldwide shipping service, order processing rules, delivery terms, duty & tax liability, and after-sales protection for all orders placed on our official website.

1. Global Shipping Coverage

We provide worldwide door-to-door shipping service, covering all mainstream countries and regions across Europe, North America, South America, Oceania, Asia, and Africa. We support delivery to almost all global residential and commercial addresses, enabling customers worldwide to purchase our home lighting products conveniently.
Note: Individual regions with extreme logistics restrictions or special local policy controls may be temporarily unavailable for delivery. We will update the shipping scope in real time according to global logistics conditions.

2. Order Processing Time

All valid orders are inspected, packaged and arranged for shipment within 1–3 business days (Monday to Friday), excluding weekends and official public holidays. Orders submitted on weekends or holidays will be processed sequentially on the next working day.
During peak sales seasons, large-scale promotional activities or warehouse inventory adjustments, order processing may be slightly delayed. We will prioritize dispatching all orders to minimize your waiting time.

3. Estimated Delivery Time

Delivery duration varies by destination region and local logistics efficiency. The estimated shipping time is as follows:
  • North America & Europe: 7–15 business days
  • Other global regions: 10–25 business days
The above duration is for reference only. Minor delays may occur due to customs clearance procedures, extreme weather, local logistics adjustments and other uncontrollable factors, which do not belong to shipping liability issues.

4. Shipping Fees

Shipping fees are automatically calculated and clearly displayed on the checkout page based on product quantity, weight, package size and delivery address. All charging standards are transparent and there are no hidden fees.
We regularly launch free shipping activities for designated regions and order thresholds. Please refer to the real-time preferential rules on the checkout page for details.

5. Duties, Taxes & Customs Fees (Core Advantage)

LIORQUE fully covers all import duties, VAT, customs clearance fees and any other additional charges for global orders. All our international shipments adopt the DDP (Delivered Duty Paid) shipping mode.
Customers do not need to pay any extra fees during customs clearance or upon package receipt. We undertake all tax and customs-related costs and responsibilities throughout the transportation process, ensuring a zero-additional-cost shopping experience for every global customer. We strictly comply with international logistics and customs declaration standards to ensure smooth delivery of all packages.

6. Order Tracking

Once your order is dispatched, you will receive an official shipping confirmation email including a unique tracking number and tracking link. You can check the real-time transportation status of your package online at any time.
If the tracking information remains unupdated for more than 5 working days, please contact our customer support team for timely inquiry and assistance.

7. Undeliverable & Returned Packages

If the package fails to be delivered or is returned due to incorrect customer-provided address, unreachable contact information, unclaimed parcel or personal reasons, the resulting logistics losses and secondary shipping costs shall be borne by the customer. Please double-check your delivery information before placing an order.

8. Lost & Damaged Package Protection (Full After-Sales Guarantee)

We use upgraded shockproof and drop-resistant professional packaging for all lighting products to avoid transportation damage. We provide full liability protection for package loss and product damage during official transportation.
If your order is lost in transit or the product is damaged upon arrival, please contact our support team within 48 hours after receiving the package or confirming the loss. We will provide free re-delivery, replacement or full refund according to the actual situation, with no cost borne by the customer.

9. Policy Update Right

LIORQUE reserves the right to update and optimize this shipping policy without prior notice. The updated policy will take effect immediately after being published on the official website. Customers are advised to check the latest terms regularly.

10. Contact Us

If you have any questions about shipping time, tax exemption policy, order tracking or after-sales protection, please feel free to contact our professional support team.
Support Email: support@liorque.com
Business & Wholesale Email: business@liorque.com